I am sorry but this is not the concerned  department to handle pogo Issues

Further I am transferring your chat to the concerned department.
	

You will be corresponded later by our email support team.

Issue discussed by supervisor and confirmed to not send the  generic response for disconnection each time as the customer seems to be a Spammer/Hacker.

Issue disconnected due to RNW crash.

I would appreciate if you can please allow me few moments while I check your contact history.

Please wait, I am working with your issue.
I can understand how frustrating it will be.

I appreciate your patience and co-operation with us.

In this case I suggest you to please manually re-install your game using this link:



In this case I suggest you to please clear your browser cache and then try again.

To do this, please visit:

Answer Link: http://support.ea.com/cgi-bin/ea.cfg/php/enduser/std_adp.php?p_faqid=10990&p_created=1129062443


You are welcome.

No, I am sorry but we here at Chat support can only support you in English.

It may take 24-48 hours depending upon the queue status.

I am sorry but we here at technical support does have that much extensive gameplay information.

I regret to inform you that we here at technical support does have that much extensive gameplay information.

I am sorry to hear about this happening to you.

I apologize but for further assistance I need to escalate this issue to higher level.


I am sorry but in this case I am exhausted with any further troubleshooting steps.

You will contacted soon through email by our senior department.

Thank you for providing the information.

I have made some necessary changes to your account and now you should be able to play the online franchise.

Thank you for your participation.  Have a great Weekend. 

It's my pleasure.

FAQ_23021

I would appreciate if you can specify your concern in detail, to help me research and investigate this better. 

I appreciate your patience and co-operation with us.

Can you please provide your order no. and last 4 digit of credit card?


In this case I suggest you contact the steam support to get your registration code. Once you get it, please contact us back. 
Hopefully it will fix your issue. 

I have checked and further I suggest you to try after 3-5 hours as the beat is still not released.
You should further be able to play your beta.

We are aware of this issue and hopefully it will be fixed within 3-5 hours.

We are aware of this issue and our engineers are working to fix this.
Please accept our apology for any troubles or inconvenience you faced so far. 

Can you please provide me your promo code and EA account?

We will be happy to help you.

Please follow the steps given in the link and I hope it will fix your issue.

I can understand how frustrating it will to wait for playing the game which you have purchased and awaiting to play.

In order to further assist you with this issue, I will these information:

Can you please provide me your CD key/Registration code and your EA account with your date of birth?


I have added Veteran Status to the email address you specified on your request. Now you should be able to unlock this weapon.

please copy and paste the URL into your browser's address bar. 

I am sorry but due to our current policy we are unable to make any change to your account as it does have special character in it.


I am glad that you could get it working.

I sincerely apologize for the inconvenience you have experienced.
I will try my level best to fix your issue.

I have made some necessary changes to your account, Please login using your EA account and you should be able to download your items.

I have made some necessary changes to your account, Please login using your EA account and you should be able to use this feature in the game.

I have made some necessary changes to your account, Please login using your EA account and you should be able to download your game through EADM.

Further I suggest you to use this new code to get your item:

6RFWZ85Z4DY34TA6


FAQ: patch 22061

Customer having "key in use" error.

Have you open the appropriate ports needed for online play?

[Additional Information]
Dragon Age: Origins:  B3JS-LNGB-N29X-3ZHW-RWFZ  
Dragon Age DLC - Formari Memory Band:  C5K8-FLE4-A3QQ-AKYF 
Dragon Age DLC - Stone Prisoner & Blood Dragon Armor:  HSVE-3W7Q-NZSA-YW2T  

Dxdiag enclosed in chat transcript.
Escalating to IGS pogo level 1 for further assistance.
Please assist, Thanks!!!

Reference Number: 8263/2008-09

And please don't disclose your password to any one not even to EA CSRs.

It seems that there are some technical issue with the chat interface. I am disconnecting this chat further. However, If you have any concerns or need any further assistance feel free to contact us back.


For future reference, a transcript of this chat can be found within the My Stuff above.

I sincerely apologize for any inconvenience but the tool through which we could pull up your Account/Order details (as per situation) is presently not functioning. We are expecting this tool to be functional again with in an hour or two. I would appreciate if you could please get back to us after an hour or two in order to get better assistance in this matter. 

Can you please provide your PSN id and EA account?
Can you please provide me your gamertag and EA account with your date of birth?


Can you please provide me your gamertag, promo codes and EA account with your date of birth?
Could you please provide these information?

In the meanwhile for more information on How does EAs SecuROM Digital Rights Management (DRM) work?, please have the details from the following link http://support.ea.com/cgi-bin/ea.cfg/php/enduser/std_adp.php?p_faqid=20763

I sincerely apologize for any inconvenience but the tool through which we could pull up your Account/Order details (as per situation) is presently not functioning. We are expecting this tool to be functional again with in an hour or two. I would appreciate if you could please get back to us after an hour or two in order to get better assistance in this matter. 